FAQ

I can get one of these at the supermarket cheaper! How do I know this isn’t some cheap rubbish electric toothbrush?

We undertook extensive product research and testing before choosing the SonicPro. It was an absolute standout. It makes your supermarket brush feel and look like a tractor. It’s as good as the Philips SonicCare Diamond, and that’s $350. Sure, you get some useless accessories with that, but against $99? Are you crazy? But if you disagree, just send it back within 30 days and we will refund your money. No worries.

Your brush doesn’t come with a travel case or a fancy charger though…

Mmhmm...if that’s worth the extra $250 for you, go for it. Anyway, the SonicPro lasts 60 days+ on a single charge, so don’t expect to get to know your charger too well. 

And you’re gonna charge me every 6 months for a new head. Are my credit card details safe?

Of course. We use Shopify and Stripe to process our ecommerce. They are the industry leaders in website and credit card security. This is our business, we take this stuff pretty seriously. Replacement heads are sent every 6 months as a dual pack ($20 every 6 months for 2 replacement heads). Have too many? Just skip a shipment or two. Don't want them anymore? Cancel anytime.

I suppose shipping costs a heap too…

Nope. Shipping is free in New Zealand. We’re in Auckland.

Unfortunately, orders shipped outside New Zealand still require shipping (until we grow enough to be able to ship from your country). We’ve done our best to secure good rates and we certainly don’t charge a margin. It is what it is though for now. 

OK, it’s starting to sound ok. What if it turns up broken though?

You have 30 days to send it back, remember…

Is there a Warranty?

Yep, we offer a 2 year warranty on our brush. If anything goes wrong with it (other than accidental damage of course), just sent it back and we will replace it free.

What if I just hate it?

You have 30 days to send it back, remember…

Mmmm, OK, so if I buy it, I can send it back and cancel at anytime right?

Yes.

This sounds pretty cool actually. What else can I buy?

I’m glad you asked. We are already hard at work on the next products in our range. They’ll include accessories for the SonicPro, a water floss device and teeth whitening products. Right now though, we are being the guinea pigs and sampling a bunch of this stuff until we find the best one for the right price. 

So what happens after I buy?

Day 1 - You’ll receive a welcome email with a unique influencer code that allows you to earn for recommending The Smile High Club to your network. This code is good forever.

Day 2-4 - Your brush, heads (2) and charger will be shipped the next working day so you should expect to see it in 2-4 days max. 

Day 5 - You are freaking loving your new brush.

Day 7 - Do your teeth look whiter?

Day 14 - Your teeth look amazing. 

Day 30 - You earn a free brush for your Mum/Sister/Boyfriend/Girlfriend/Grandma because a handful of your friends bought one and used your code. Happy Christmas!

Day 90 - It’s time to replace your SonicPro’s head. Of course you remembered right...

Day 180 - Your new heads arrive. Replace the head again and return to Day 5. 

(Depending on if you change the frequency of your replacement head or not, we will charge your credit card securely and ship you a dual pack of replacement heads every 180 days. Remember, you can pause or cancel anytime, with immediate effect).